Privacy Policy

Welcome to Local Website Rescue. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our digital utility services.

1. Who We Are

Local Website Rescue is a trading name of Askxx Digital Media Ltd ("we", "us", or "our"), a company registered in England and Wales. We are the "Data Controller" for the purposes of the UK General Data Protection Regulation (UK GDPR).

If you have any questions regarding your data, please contact us at 0330 043 0148.

2. Data We Collect

When you use our "Free Website Check" or contact us for repairs, we may collect the following information:

• Identity Data: Full Name.
• Contact Data: Telephone number and Email address.
• Business Data: Website URL and details about technical issues you are experiencing.
• Technical Data: IP address and basic browser info for security and diagnostic purposes.

3. How We Use Your Data

We process your information under the following legal bases:

• Consent: When you voluntarily submit a request for a website check.
• Contract: To perform the technical repairs or audits you have requested.
• Legitimate Interests: To improve our services and ensure the technical security of our platform.

4. Cookies & Tracking

Our website uses minimal cookies to ensure proper function and to analyze traffic anonymously.

• Essential Cookies: Required for the security and basic operation of the site.
• Analytical Cookies: Help us understand how visitors interact with our utility (e.g., which sections are most useful).

You can manage your cookie preferences through your browser settings at any time.

5. Data Sharing & Third Parties

We do not sell your data. We only share information with verified third-party tools necessary for our operations, such as:

• Form Processing: We use Formspree to securely handle submissions from our website check forms.
• Hosting: Data is stored on secure servers within the UK/EEA or providers compliant with UK data protection standards.

6. Your Rights (GDPR)

Under UK GDPR, you have the following rights over your personal data:

• The right to access: Request a copy of the data we hold about you.
• The right to rectification: Ask us to correct inaccurate information.
• The right to erasure: Request that we delete your data (the "right to be forgotten").
• The right to object: Object to us processing your data for certain reasons.

To exercise any of these rights, please call us on our technical support line.

7. Security

We use industry-standard encryption (HTTPS) to protect your data during transmission. While no method of digital transmission is 100% secure, we implement rigorous internal protocols to prevent unauthorized access to your information.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).